General Conditions of “My HKT” Portal

1. These General Conditions

a. This “My HKT” portal (My HKT website: https://cs.hkt.com; mobile app: My HKT App) and any of its webpages and applications (collectively, “Portal”) are provided and managed by us, HKT CSP Limited. The Portal is a self-service integrated platform for you to manage your My HKT account and information of your Subscribed Services (“My HKT Account”) through a single login, and for us to register and manage your My HKT Account on the Portal as your agent. You will also be able to view certain electronic bills of those eligible Subscribed Services on your My HKT Account (“View Bill Service”) and access other services via the Portal.

b. By registering a My HKT Account, you unconditionally agree to all terms and conditions in connection with the Portal, including the prevailing version of these General Conditions, the Personal Information Collection Statement(s) made available to you at the time of your download or registration of the Portal and/or your use of the various services under the Portal (collectively, “PICS”), the HKT Privacy Statement (available at My HKT website) and such other terms and conditions made available to you at the time of your download, registration and/or use of the Portal, as they may be modified and/or supplemented from time to time, with or without prior notice to you (collectively, “Contract T&Cs”). Please check the relevant webpages regularly to see if there have been any modifications and/or supplements which may have been made.

2. Registration

a. When you apply for any Subscribed Services with the relevant Service Provider(s), you at the same time authorise us to act as your agent to register all the service accounts of your Subscribed Services under your Hong Kong Identity Card number, passport number and/or other document(s) as your My HKT Account on the Portal, to manage your My HKT Account, to provide various services to you via the Portal and to provide other information and services in relation to your Subscribed Services to you under the Portal.

b. For the purpose of such registration, management and provision of services:

(i) you must provide us with accurate, complete and updated registration information;

(ii) you must safeguard any user name and password which we provide to you and/or used by you;

(iii) you authorise us to assume that any person accessing or using the Portal under your My HKT Account is either you or is duly authorised to act for you and on your behalf, and you shall be liable for any actions undertaken by such person in connection with his/her access to and/or use of your My HKT Account; and

(iv) you authorise us to liaise with and provide all necessary information to the relevant Service Provider(s) and obtain all necessary information from the relevant Service Providers regarding your Subscribed Services as and when necessary, for the purpose of setting up and registering your My HKT Account, managing and providing services to you on your My HKT Account under the Portal (including but not limited to obtaining billing information from the relevant Service Provider(s) for the purpose of the View Bill Service and other services under the Portal).

3. Our Handling of the Portal

a. We technically operate the Portal ourselves or through our agent(s) and/or sub-contractor(s). However, we exercise no editorial control over some of the Content on the Portal and in some cases, other entities or persons may provide Content on the Portal or operate parts of the Portal or other Internet sites you may view or access through the Portal (“Third Party Providers”).

b. For the purpose of our management and provision of services in relation to your My HKT Account under the Portal, you authorise us and the relevant Service Provider(s) to take all necessary actions from time to time and as and when necessary, including but not limited to the followings:

(i) to obtain the information of your Subscribed Services (including but not limited to the subscription dates, contents, contractual periods, billing information and your personal and other data) from the relevant Service Provider(s), and provide the information on your My HKT Account (including but not limited to your personal and other data on your my HKT Account) to the relevant Service Providers, for the purpose of setting up a user profile for the purpose of registration on the Portal, managing your my HKT Account and service provisioning under the Portal (such as the View Bill Service) to you;

(ii) to arrange for updating of the information on your My HKT Account; and

(iii) to arrange updating information in your My HKT Account with the relevant Service Provider(s) pursuant to your instructions.

c. For the purpose of receiving the latest market information concerning your Subscribed Services and their business partners, we have standing instruction from you to obtain, on your behalf, from the Service Providers your personal data including contact information and geographical data (if any) at any time when it is necessary for delivering the market information to you by whatever possible means, including but not limited to mail, email, SMS, push notifications and voice calls.

4. Change of Terms and Conditions

a. You acknowledge that we may, at any time, at our sole discretion and with or without notice:

(i) change, modify or supplement on any terms and conditions in connection with the Portal; and

(ii) change, modify, suspend or discontinue all or any part of the Portal and the services (including any Content) available on it.

b. We may revise any Contract T&Cs from time to time by updating this posting and/or at the relevant website(s). The revised terms and conditions will take effect when they are posted, unless stated otherwise. By continuing to maintain your My HKT Account and/or to use the Portal, you are deemed to have agreed to any revised terms and conditions.

5. Fees

a. For your access to the Portal, we reserve the right at any time to:

(i) charge fees; and

(ii) change or supplement on any terms and conditions on which the fees shall be charged,

but if we do so, we shall give you at least 30 days’ advance notice. Once we have told you about such a change, you must let us know at least 15 days before such change coming into effect if you want to terminate your My HKT Account under the Portal. Your existing contract(s) with the relevant Service Provider(s) shall not be affected by such termination, other those parts concerning the Portal.

b. Unless you decide to terminate your My HKT Account under the Portal pursuant to Clause 5a, any introduction of fees and/or amendments to any of the terms and conditions as per Clause 5a shall be treated as (at our sole discretion) amendments to these General Conditions, and you will be bound by those new or amended terms and conditions accordingly.

6. Content

a. You acknowledge that the Content on the Portal is subject to copyright and possibly other intellectual property rights (“Intellectual Property Rights”). Unless you are expressly authorised by law and by the relevant copyright owner(s), you must not in any way whatsoever participate in or permit any other entities or persons, to, directly or indirectly:

(i) sell, reproduce, distribute, modify, display, publicly perform, prepare derivative works based on, repost or otherwise use any of the Content in any way for any public or commercial purpose without our prior written consent;

(ii) use any Content on any other websites or in a networked computer environment for any purpose;

(iii) reverse engineer any Content consisting of downloadable software; or

(iv) otherwise infringe any of the Intellectual Property Rights of any person in using the Portal or any Content.

b. Nothing you do on or in relation to the Portal will transfer any Intellectual Property Rights to you or license you to exercise any Intellectual Property Rights unless this is expressly stated.

7. Your Use of the Portal

a. You must not in any way whatsoever access or use the Portal (or allow the Portal to be accessed or used) or post any Content on the Portal (or allow any Content on the Portal to be posted), directly or indirectly, that:

(i) you do not have the right to post;

(ii) is defamatory or in contempt of any legal or other proceedings;

(iii) is misleading or deceptive;

(iv) incites hatred or discrimination against any group of persons being a group defined by reference to colour, race, sex, origin, nationality or ethnic or national origins;

(v) denounces religious or political beliefs;

(vi) includes religious, political or other material which is or is likely to be offensive;

(vii) is indecent, obscene, vulgar, pornographic, offensive or of doubtful propriety;

(viii) is of a menacing character;

(ix) is likely to cause nuisance, annoyance, inconvenience or anxiety;

(x) is likely to encourage crime, public disorder, violence or hatred;

(xi) is likely to damage public health, safety or morals;

(xii) infringes any copyright, trade mark, patent or other intellectual property right of another person;

(xiii) contains any unsolicited or unauthorised advertising or promotional material;

(xiv) contains viruses or similar software or data which is designed to interrupt, destroy or limit the functionality of any computer software or hardware; or

(xv) impersonates any person or misrepresents your relationship with any person.

b. You must not in any way whatsoever, directly or indirectly:

(i) misuse the Portal;

(ii) disrupt or interfere with any part of the Portal or servers or other software, hardware or equipment connected to or via the Portal;

(iii) try to access the Portal in any way or method other than the instructions or interface provided by us;

(iv) violate any Applicable Law relating to your use of the Portal;

(v) collect or store personal data about other users of the Portal;

(vi) hack, break into, access or use the website of someone else without authority; or

(vii) commit any action which may be immoral, tortious, unlawful, illegal or infringe any intellectual property rights of any party.

8. Other User Content

a. The Portal may contain Content uploaded, posted, emailed or otherwise electronically transmitted (“Posted”, and to “Post” shall be construed accordingly) by users of the Portal, including you (“User Content”).

b. We do not monitor or exercise editorial control over User Content. However, we reserve the right:

(i) to access or examine any User Content; and

(ii) at our discretion move, remove or disable access to User Content which we consider, at our sole opinion to breach any Applicable Law or to be otherwise unacceptable.

c. In relation to any Content Posted by you, you grant us a perpetual, irrevocable, royalty-free licence throughout the world to use, reproduce, modify, adapt, publish, translate, sublicense, create derivate works from, incorporate in other works (whether electronic or not), distribute, perform and display such Content, whether in whole or in part.

d. You acknowledge that we may remove Content Posted by you in accordance with any applicable guidelines, such as guidelines relating to period of storage or the maximum disc space which is allotted to you.

9. Third Party Providers

a. You acknowledge that:

(i) parts of the Portal; and

(ii) parts of the Content,

may be contributed, provided or maintained by Third Party Providers and not by us. We make no statement, representation or warranty, express or implied, that we agree, disagree, approve or endorse with any such materials or external websites and we will not have or accept any liability, obligation or responsibility whatsoever for any loss, destruction or damage (including without limitation consequential loss, destruction or damage) however arising from or in respect of any use or misuse of or reliance on the contents of any such materials or external websites delivered on or via the Portal or inability to use any of them.

b. Your correspondence or dealings with any Third Party Providers are solely between you and that Third Party Provider, and you agree that we will not in any way be liable or responsible for any loss or damage of any sort howsoever incurred as the result of such dealings.

10. Links and Advertisements

a. We have not reviewed all of the sites linked to the Portal and we are not responsible for the content or accuracy of any off-Portal pages or any other sites linked to the Portal (including without limitation sites linked through advertisements or through any search engines).

b. Some links which appear on the Portal are automatically generated, and may be offensive or inappropriate to some people. The inclusion of any link does not imply that we agree, disagree, approve or endorse the linked site, and you use the links at your own risk.

c. Your correspondence or dealings with, or participation in promotions of, advertisers on the Portal are solely between you and such advertisers.

d. The inclusion of any such sites or advertisements on the Portal does not imply that we agree, disagree, approve or endorse any of those sites or advertisements. We will not have or accept any liability, obligation or responsibility whatsoever for any loss, destruction or damage (including without limitation consequential loss, destruction or damage) however arising from or in respect of any use or misuse of or reliance on such sites or advertisements delivered on or via the Portal or inability to use any of them.

11. Personal Data

a. In using the Portal you may give us “personal data” as defined in the Personal Data (Privacy) Ordinance. You have certain rights in this personal data. By using the Portal you grant us your consent to use your personal data in accordance with the PICS and the HKT Privacy Statement.

12. The Use of the Portal At Your Own Risk

a. You use the Portal at your own risk. You must evaluate, and bear all risks associated with, the use of the Portal, including reliance on the accuracy, completeness or usefulness of the Portal. All information provided on or via the Portal by us or any of the other Service Providers is for general and indicative purposes only. You should seek your own independent advice with respect to your use of the Portal.

b. We endeavor to provide a convenient and functional Portal, but we do not guarantee that the Portal will be error free or that the Portal or the server that operates it is free of viruses or other harmful components.

c. Although we will use reasonable endeavors to maintain the Portal, we do not undertake to provide support or maintenance services for the Portal.

d. If your use of the Portal results in the need for servicing or replacing any property, material, equipment or data, we will not be in any way responsible for such costs or expenses.

e. Without limiting the above provisions, everything on the Portal is provided to you on an “as is” and an “as available” basis, without warranty or condition of any kind, either expressed or implied, including, but not limited to, any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We exclude all representations and warranties to the fullest extent permissible under any Applicable Law.

f. In particular, we do not make any express or implied warranty as to the accuracy, fitness for a particular purpose, non-infringement, reliability, security, timeliness or freedom from computer virus in relation to any content on the Portal. We will not be liable for any errors in, omissions from, or misstatements or misrepresentations (whether express or implied) concerning any such information, and will not have or accept any liability, obligation or responsibility whatsoever for any loss, destruction or damage (including without limitation consequential loss, destruction or damage) however arising from or in respect of any use or misuse of or reliance on the information delivered on the Portal or inability to use the Portal or any services delivered through the Portal.

13. Limitation of Liability

a. We and other HKT members, their respective staff and representative shall not in any way be liable for any direct, indirect, consequential, collateral, special, punitive or incidental loss, destruction or damage of any kind (including but not limited to corruption of data, loss of profits, goodwill, bargain or opportunity or loss of anticipated savings or any other loss) resulting from your access to, reliance on, or use of, or inability to use the Portal and the Content, whether based on warranty, contract, tort, negligence or any other legal theory, and whether or not we know of the possibility of such damage.

b. For the avoidance of any doubt, nothing in these General Conditions shall exclude liability for death or personal injury caused by negligence. All terms expressed or implied by statute or otherwise are hereby excluded to the fullest extent permitted by law.

14. Cancellation of Registration

a. We may cancel or suspend your registration or your use of the Portal if you do not visit the Portal for a long period of time, or if we reasonably believe that you may have violated, acted inconsistently with or the spirit of any Applicable Laws or any of the Contract T&Cs or may have violated our rights or those of another party, or if we are investigating any suspected misuse or misconduct. If you encounter any cancellation or suspension of service, please contact our customer service officers by visiting our website.

b. When your registration is cancelled, you may no longer have access to the Portal.

c. You acknowledge and agree that Clauses 12 (The Use of the Portal At Your Own Risk), 13 (Limitation of Liability) and 16 (General Provisions) shall survive cancellation of your registration or termination of the Portal.

15. Notices

a. We will give you any necessary notices by posting them on the Portal. You agree:

(i) to check the Portal for notices regularly; and

(ii) that you will be considered to have received a notice when it is made available to you by posting on the Portal.

b. We may also give you notice by such other means as designated by us (e.g. by “My Messages” under the Portal, post, email, SMS and/or bill insert).

16. General Provisions

a. If any part of the Contract T&Cs is held to be unenforceable, the unenforceable part shall be given effect to the greatest extent possible and the remainder will remain in full force and effect.

b. You agree to defend, indemnify, and hold harmless us, our officers, directors, employees and agents, from and against any claims, actions or demands, including without limitation reasonable legal and accounting fees, alleging or resulting from your use of the Portal or the Content or your breach of any of the Contract T&Cs.

c. Save for any members of the PCCW, no other person or entity who is not a registered user of the Portal has any right under the Contracts (Rights of Third Parties) Ordinance to enforce any provisions of the Contract T&Cs or any rights and/or benefits in connection thereunder.

d. The English version of these General Conditions shall prevail over any Chinese version (if any) which is provided for information purposes only.

e. These General Conditions will be governed by the laws of Hong Kong. You irrevocably submit to the exclusive jurisdiction of the courts of Hong Kong.

17. Definitions

a. “Applicable Law” in relation to any entity (including a person), action or thing means the following in relation to that entity, action or thing:

(i) any law, rule or regulation of any country (or political sub-division of a country);

(ii) any obligation under any licence in any country (or political sub-division of a country); and

(iii) any lawful and binding determination, decision or direction of a regulator in any country (or political sub-division of a country).

b. “Content” includes things that you may see, read, hear, download or access on or via the Portal (including but not limited to messages, files, data, software, images, photographs, illustrations, text and other materials).

c. “Contracts (Rights of Third Parties) Ordinance” means the Contracts (Rights of Third Parties) Ordinance (Chapter 623, the Laws of Hong Kong).

d. “HKT” means HKT Limited and its subsidiaries.

e. “Hong Kong” means the Hong Kong Special Administrative Region of the People's Republic of China.

f. “PCCW” means PCCW Limited and its subsidiaries, which, for the purpose of these General Conditions, exclude HKT.

g. “Service Provider” means the relevant members of PCCW or HKT, which may include, without limitation, Hong Kong Telecommunications (HKT) Limited, CSL Mobile Limited and PCCW Media Limited.

h. “Subscribed Service” means certain service(s) which you subscribed for and is provided by the relevant Service Provider, which may include, without limitation, HKT Home Phone, eye, IDD 0060 / 0062, NETVIGATOR broadband, LiKE1OO broadband, csl mobile, 1O1O mobile and Now TV services.

i. “We” means HKT CSP Limited, and the terms “us” and “our” shall be construed accordingly.

j. “You” means the customer who subscribes for the Subscribed Service(s) from the relevant Service Provider(s) and will be, has or has been registered on the Portal, and the term “your” shall be construed accordingly.

Version: March 2021

HKT Privacy Statement

Privacy Statement

This Privacy Statement sets out how we collect, use, manage and protect the personal data or information (“Data”) that we may collect from or about you. It applies to all individuals whose Data may be handled, whether as controller or processor, by the HKT Group ("HKT", "we", "us" or "our", being HKT Limited*, its subsidiaries, affiliates and associated companies), including without limitation, customers of 1O1O, csl., Tap & Go, NETVIGATOR, Now TV, Now E, LiKE1OO, Fixed Telephone Line, eye, International Telephone, uHub plus, Smart Living, HKT Smart Warranty, HKT Smart Assistance, Star Home Call, HKT Premier, eSmartHealth (including Cloud Management Services), HKT education, HKT Online Shop, HKT Merchant Services, HKT Care, HKT Financial Services, HKT Flexi, Club Shopping, Club Like, Club Travel, Club Hope and Club SIM services, members of The Club and INSPIRE and users of My HKT.

Protecting your privacy

We are committed to processing your Data in accordance with the required standards. This includes protecting your privacy and ensuring the security of your Data in compliance with, in particular and where applicable, the requirements of the Personal Data (Privacy) Ordinance (Chapter 486 of the Laws of Hong Kong) (the “Ordinance”), Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (the “GDPR”) where applicable.

Before using and providing your Data for the purposes as set out in this Privacy Statement, we may be required by law to obtain your written consent, and in such cases, only after having obtained such written consent, may we use your Data in the manner as specified.

Your Data

We may collect, use and hold a range of different Data about you. For the purposes of carrying on our business (including the verification of your identity to detect, prevent and address fraud, security or technical issues, the registration, activation and management of your account with us, and the billing and charging of our products and services (collectively, “Service(s)”)) and complying with laws, rules, guidelines, regulations and/or requests issued by applicable government authorities, courts, law enforcement or other authorities or regulatory bodies, you may be requested to provide Data such as, but not limited to:

(a) the name, date of birth and other details documented on your Hong Kong Identity Card or other legal identity card, travel document, student card and/or driver’s licence;

(b) contact details including name, address, phone number, mobile telephone number and/or email address;

(c) Data that you have shared with third party social media platform operators (e.g. account login name, profile picture, contact details);

(d) payment details including credit card, debit card and other electronic banking Data;

(e) account details or Data relating to Services registered with us including the relevant PIN, username or password, account numbers and/or service numbers;

(f) device specific information such as hardware model, operating system, version, unique device identifier, serial numbers, setting configurations and software and mobile network configuration;

(g) information about how you use our Services such as your network usage, how you use our network, and your location when you are using our Services;

(h) information that allows us to identify you for verification purpose including biometric information like your fingerprints and voice pattern;

(i) health and biometric information (which could be provided to us when you use our eSmartHealth and My HKT services);

(j) your credit and service history to enable us to assess your eligibility to our offers of Services or to accommodate your request for transfer of Services or your account with us;

(k) all Data requested by applicable government authorities, courts, law enforcement or other authorities or regulatory bodies to enable us to comply with or in connection with any law, rule, regulation, judgment or court order (whether within or outside of Hong Kong); and

(l) any other Data as may be required by any members of HKT and/or their respective contractors, sub-contractors, intermediaries, agents, business partners or representatives, brokers, underwriters from time to time and which is necessary for the provision of the Services.

In some instances, where required by law to do so, we may seek your consent to process the following types of “Special Data” to us so that we may further improve our Services and/or better tailor the type of information or content that we present to you:

(a)	age;
(b)	gender and ethnicity;
(c)	marital status;
(d)	salary range and employment details;
(e)	education and profession;
(f)	hobbies and leisure activities;
(g)	the Services that you have subscribed for; and
(h)	family and household demographics.

Provision of the Special Data mentioned immediately above is optional although, where the requested Service is a personalised Service or provision of a product is dependent upon your provision of all requested Data, failure to provide the requested Data may prevent us from providing those particular Services to you.

Occasionally, you may need to provide Data about other individuals (e.g. “Users” as defined in our Mobile Service Agreement) to us. If so, we may require you to confirm your compliance with Part VIA of the Ordinance including confirming that you have informed those individuals of the use, disclosure and transfer of Data from you to us and from us to third parties and possible disclosure of the individual’s details (including their usage of our Services, loyalty programs and My HKT) by us to you; and that you have obtained those individuals’ authorisation and/or consent to such use, disclosure and transfer (or the extent to which such authorisation and/or consent was obtained). You should also advise them that we can be contacted for further information at the details stated under the “How to contact us” section below.

Data supplied by you will be held by one or more members of HKT, and will be accessible by employees of such member(s) and authorised third parties (consistent with the situations or for the purposes set out in this Privacy Statement) or as otherwise indicated by prior notice to you or, where required, by obtaining your consent.

How we collect Data

We collect Data in a number of ways, including from:

(a) you directly, for example, when you provide Data by phone or via email, attend our functions, complete an application form or agreement for one of our Services, or when you submit your Data through our websites, mobile or TV apps, or over any customer service hotlines or online chat sessions; or when you contact us with a query or request; or during the ordinary course of the continuation of our business relationship with you; or when we are legally required to do so;

(b) third parties such as related entities, business partners, or other customers, or your representatives with appropriate consent from you;

(c) publicly available sources;

(d) our own records of how you use our Services;

(e) your visits on our websites, or mobile or TV apps (see “Privacy Data” section below); and/or

(f) your participation in surveys or marketing promotions organised by us or on our behalf.

Privacy Data

To better serve your needs and preferences, our web servers may collect Data relating to your website, device or app activity. We may also collect aggregated, anonymous, statistical data on the server's usage so that we may better cater to the behaviour of users of our websites and mobile and TV apps. This type of Data may include, but is not limited to:

(a) browser type, version and user agent;

(b) operating system;

(c) IP (Internet Protocol) address and/or domain name;

(d) connection data, statistics on page views and/or referral URLs;

(e) device ID, location and phone contacts;

(f) videos watched or searched for;

(g) links or images clicked on;

(h) cookies and/or browser, app or web server log data; and

(i) device and software characteristics and/or configuration.

Some of our websites use cookies or similar tracking tools on your machine or device in order for us to, for example, personalise your user experience and/or maintain your identity across multiple webpages and/or Internet sessions. This Data may include, but is not limited to, relevant login and authentication details as well as Data relating to your activities and the preference configurations on your device and across our websites and mobile and TV apps. Our websites are initially set up to accept cookies. You can opt-out of or delete historical cookies by changing the settings on your web browsers; however, if you do so, you may find that certain features on our website and/or our app do not work properly.

How we use your Data

We may collect, retain and use your Data for the following purposes:

(a) to verify your identity;

(b) to process your application to subscribe to our Services and loyalty programs;

(c) to carry out matching procedures, as defined under the Ordinance;

(d) to verify your eligibility to our offers of Services, games and/or promotions or other events;

(e) to provide, activate and/or renew Services, loyalty programs and My HKT that you may have subscribed for;

(f) to provide you with rewards, promotional benefits, updates, offers and invitation to events;

(g) to promote and market our Services to you;

(h) to conduct credit checks and detect fraudulent activities in compliance with the Anti-Money Laundering and Counter-Terrorist Financing (Financial Institutions) Ordinance (Cap. 615) and in relation to other compliance purposes;

(i) to perform research or analyses so that we may improve and optimise the Services and/or loyalty programs that can be made available to you;

(j) to conduct surveys and marketing, promotional, behavioural scoring for business operations and/or planning purposes;

(k) to carry out market and product analyses in order to generate statistical or actuarial reports (containing aggregated data that does not relate to any identified or identifiable individual);

(l) to enforce our contractual rights;

(m) to process any payment instructions, direct debit facilities and/or credit facilities in relation to our supply of Services to you;

(n) to maintain and develop our business systems and infrastructure, including testing and upgrading of these systems;

(o) to maintain, enhance and develop our products and service offerings;

(p) to develop financial services and products;

(q) to evaluate your financial needs and insurance claims made by or against you, and to process claims involving you (including but not limited to making, defending, analysing, investigating, processing, assessing, determining, responding to, resolving or settling such claims);

(r) to comply with our telecommunications licence obligations in respect of interconnection arrangements with other telecommunications operators and related industry practices;

(s) to comply with applicable laws in or outside Hong Kong as may be required by applicable government authorities, courts, law enforcement, or regulatory or investigation bodies, in relation to the supply of Services and/or loyalty programs to you, including to assist in the prevention, detection of crime or possible criminal activities; and

(t) to distribute our publications and research materials as well as those of our business partners and counterparties.

Our legal basis for using your Data including how we disclose your Data

We have a legitimate interest in properly administering the Services. In addition, our use of your personal data may be necessary for the performance of the Services that you have requested. In order to provide the Services that you have requested, we may, to the extent permissible under applicable laws and regulations, disclose your Data to organisations or parties outside of HKT (which may be within or outside of Hong Kong) (collectively, “Organisations”). Your Data is disclosed to these Organisations for the strict purpose of enabling us to supply our Services to you.

In some circumstances as mentioned above, we may need to ask for your consent to use your Special Data where required by law to do so.

These Organisations provide support services to our businesses and operations including without limitation:

(a) customer enquiries;

(b) courier, delivery, logistic and warehouse services;

(c) mailing operations;

(d) billing and debt-recovery functions;

(e) information technology services;

(f) installation, maintenance and repair services;

(g) marketing, advertising and telemarketing services;

(h) market research;

(i) customer usage and behavioural analysis;

(j) process management;

(k) after sale services;

(l) surveys;

(m) website usage analysis; and

(n) cloud storage services.

We take the required steps to ensure that these Organisations are bound by appropriate confidentiality and privacy obligations in relation to the protection of your Data and that they use your Data for the sole purpose of carrying out the services for which they have been engaged, and not for their own or other purposes (including direct marketing).

In addition, we may disclose your Data:

(a) to your authorised representatives and/or your legal advisers when requested by you to do so;

(b) for the purposes of providing administrative, payment, collection, business, legal and/or operational support, to the following parties:

(i) credit-reporting and fraud-checking agencies;

(ii) to financial institutions, charge or credit card issuing companies, credit providers, credit bureau, collection agencies or security agencies;

(iii) telecommunications network operators;

(iv) our affiliates, overseas offices, assignees, transferees and representatives;

(v) our professional advisers, including our accountants, auditors, lawyers and insurers;

(c) to banks, hotels, insurance companies, insurance brokers, underwriters, billing agents and various business partners for reward redemption purposes and benefits applicable to members of our loyalty programs, including without limitation for the purpose of registering members for loyalty program related events;

(d) to government and regulatory authorities and other organisations, as required or authorised by law;

(e) to organisations who manage our business and corporate strategies, including those involved in a transfer or sale of all or part of our assets or business (including accounts and trade receivables) and those involved in managing our corporate risk and funding functions (e.g. securitisation);

(f) to any proposed or actual participant, assignee or transferee of all or any part of the relevant member of our operations or business; and/or

(g) to charities or non-profit organisations.

Direct Marketing (if applicable)

We may, in compliance with applicable laws, rules, regulations and licence requirements, use your Data (including without limitation name, contact information, phone number, residential/office address and email address and information about the Services you have purchased), for us (including PCCW Limited and its respective subsidiaries, affiliates and associated companies) and our respective dealers, suppliers, licensors, providers and/or business partners (collectively, “Service Providers”)) to provide you with direct marketing content (pursuant to which we may or may not receive remuneration in return), including sending to you notices and/or updates about gifts, discounts, privileged offers, benefits and promotions related to Services offered by us and/or the Service Providers, including without limitation: TV, telecommunications, over-the-top (OTT) services, content services, mobile voice, SMS and data communications, IDD/roaming, Internet connectivity, cloud services, mobile payment, entertainment, secretarial services, personal assistant services and information services (such as weather, finance and news information), device accessories, mobile applications and software, computer peripheral, accessories and software (including notebooks, handsets, mobile devices and accessories, keyboards, security installations and mobile applications), reward, loyalty and privilege programs, lifestyle, networking events, travelling, banking, alcohol and tobacco, sports, music, gaming, transportation, household products, food and beverages, finance, insurance, wealth management services and products, pensions, investments, brokering, financial advisory, credit and other financial services and products, betting, education, health and wellness, beauty products and services, fashion and accessories, electronics, social networking, technology, e-commerce, logistics, retail, home and décor, media and high-end consumer products and services. Marketing may be carried out in a variety of ways (such as in the form of a letter, bill insert/message, email, digital SMS, MMS, instant message, app push notification, targeted TV message, broadcast message on eye device, by telephone, social media or advertisements on websites or other means).

Before using and providing your Data for the purposes as set out in this Privacy Statement, where we are required by law to obtain your written consent, and in such cases, only after having obtained such written consent, may we use and provide your Data for any promotional or marketing purpose.

We will honour each individual's request to not use his/her Data for the purposes of direct marketing. You may opt-out from receiving direct marketing material and/or communications from the relevant Service, loyalty program and/or My HKT. At the same time, you may resume receiving the same (if you have previously opted-out of receiving such material and/or communications from the relevant Service, loyalty program and/or My HKT) by making a written request to our Privacy Compliance Officer together with your registered name and service account number, registered telephone number or login name (as applicable).

Transfer of Data outside Hong Kong

At times it may be necessary and/or prudent for us to transfer your Data to places outside of Hong Kong, for instance, for the prevention, detection or investigation of crime or for storage, processing and other purposes for which the Data were collected. In the event that we do transfer your Data outside of Hong Kong, we will do so in compliance with the prevailing requirements of the Ordinance and the GDPR where applicable.

The safety of your Data is important to us

All required efforts are made to ensure that any Data held by us is stored in a secure and safe place and is accessible only by our authorised employees or other Organisations referred to in this Privacy Statement.

When we pass your Data to third party Organisations for them to process, we seek to ensure that they have appropriate security measures in place to keep your Data safe and to comply with applicable principles in relation to data protection. Some of the people we share your Data with may process it overseas. You can contact us for more information about the safeguards we use to ensure that your Data is adequately protected in these circumstances.

Retention of your Data

We will retain your Data in accordance with our internal policies. Our policies are in compliance with the Ordinance and the GDPR where applicable, and cover the following principles:

(a) Data will only be retained for as long as is necessary to fulfil the original or directly related purposes for which it was collected, unless the Data is also retained to satisfy any applicable legal, regulatory or contractual obligations; and

(b) Data are purged from our electronic, manual and other filing systems based on the above criteria and our internal procedures.

Links

Our websites (including but not limited to www.hkt.com, www.1010.com.hk, www.hkcsl.com, www.tapngo.com.hk, www.netvigator.com, www.now.com, www.nowtv.now.com, www.nowe.com, www.like100.hk, www.hkt-eye.com, www.uhub.com, www.smartliving.hkt.com, www.hkt.com/hktpremier, www.esmarthealth.com, www.hkteducation.com, www.hktshop.com, www.clubsim.com.hk, www.theclub.com.hk, www.clubtravel.com.hk, shop.theclub.com.hk, www.clublike.com.hk, www.hktflexi.com, www.cs.hkt.com, www.hktmerchantservices.com, www.hktcare.com, www.clubhope.com.hk and www.hktchina.com) and mobile and TV applications (if any) may contain links to other websites, webpages and mobile and TV applications operated by third parties. We have no control over the content of the linked websites, webpages and mobile and TV applications or the way in which the operators of those websites, webpages and mobile and TV applications deal with your Data, and are not responsible for the content of such third party websites, webpages or mobile and TV applications. You should review the privacy policy of such third party websites, webpages and mobile and TV applications to understand the ways in which your Data may be used by those third parties.

Your right to access, correct and delete Data

We take all reasonable precautions to ensure that the Data we collect, use and disclose is accurate, complete and up-to-date. However, the accuracy of that Data depends to a large extent on the Data you provide. You have a right to request access to, and correction of, your Data and we recommend that you:

(a) let us know if there are any errors in your Data; and

(b) keep us up-to-date with changes to your Data.

If you wish to access or amend any of your Data we hold, or request that we delete (only applicable where the rights to erasure is required by law) any of your information that is no longer necessary for the provision of our Services, you may contact us in the manner as set forth under the “How to Contact Us” section.

If you are a user of My HKT, you may exercise your right of access and correction by logging on to your My HKT account where you will be able to view and correct the Data held by us about you. If you are not a user of My HKT, you may write to our Privacy Compliance Officer at the details stated in the “How to contact us” section below.

We may apply an administrative charge for providing you with access to your Data in response to such request.

You may decline to share Data with us and/or withdraw any consents which you may have provided, in which case, we may not be able to provide you with some of our Services.

At any time, you may object to us holding or processing your Data, on legitimate grounds, save and except as otherwise permitted by the applicable law.

How to contact us

For all issues and enquiries regarding our compliance with our obligations under the Ordinance and the GDPR where applicable, and any request for access to, correction or deletion of your Data, please contact us in writing at:

Privacy Compliance Officer
HKT Limited

GPO Box 9896, Hong Kong

or via email to: privacy@pccw.com

To raise an issue regarding our handling of your Data, please contact us in order that we can attempt to resolve your issue.

This Privacy Statement may be amended from time to time and all handling of Data will be governed by the most recent version of this Privacy Statement, available on our website at www.hkt.com/legal/privacy.html. If there is any inconsistency between the English and Chinese versions of the Privacy Statement, the English version will prevail.

* HKT Limited is a company incorporated in the Cayman Islands with limited liability.

Version: January 2021

Personal Information Collection Statement

Please note that the fields of information marked with asterisks (if any) must be provided before we can provide you with the subscribed service(s). You may choose not to provide the optional information (i.e. the fields not marked with asterisks) but your user experience will be affected if we do not have the relevant information to offer you with enhanced and personalised services.

The personal data and other information that you provided and other information collected, generated and/or compiled by us about you from time to time subsequently (collectively, "Data") will be collected, used and retained by the relevant service provider(s) of the service(s) you are subscribing / registering to and other relevant services (collectively, “Services”), being one or more of the members of the Group (being, HKT Limited, PCCW Limited and their respective subsidiaries, affiliates and associated companies) (HKT Limited is a company incorporated in the Cayman Islands with limited liability), including but not limited to Hong Kong Telecommunications (HKT) Limited, CSL Mobile Limited, PCCW Media Limited, Moov (Hong Kong) Limited, PCCW OTT (Hong Kong) Limited, eSmartHealth Limited, HKT Education Limited, Club HKT Limited, HKT CSP Limited, HKT Payment Limited, HKT Financial Services (IA) Limited and HKT Flexi Limited (as the case maybe), in accordance with the requirements of the Personal Data (Privacy) Ordinance (Chapter 486 of the Laws of Hong Kong) and other applicable laws, rules and regulations.

The details of the collection, compilation, retention, use, disclosure and processing of the Data and any further information about the Services are set out in the applicable terms and conditions of the Services, this Personal Information Collection Statement, the Privacy Statement of the HKT Group (www.hkt.com/legal/privacy.html) and/or the Privacy Statement of the PCCW Group (www.pccw.com/legal/privacy.html).

The Data may be disclosed to, used or retained by other members of the Group, their respective agents (including debt collection agent) and business partners for purposes related to the provision of the Services and other purposes to which you have consented at any time. We may also be ordered by regulatory bodies, government authorities and courts of law in different jurisdictions to disclose the Data in order to comply with legal obligations and duties imposed on us.

Subject to your rights as given or to be given, we may use your Data (including, without limitation, your name, contact particulars, service usage, subscription / registration details, location data and other customer profiling data), for the purpose of direct marketing, including sending to you notices and/or updates about gifts, discounts, privileged offers, benefits and promotions related to the Services as well as other products and/or services, including without limitation: TV, telecommunications, over-the-top (OTT) services, content services, mobile voice, SMS and data communications, IDD/roaming, Internet connectivity, cloud services, electronic/mobile payment, entertainment, secretarial services, personal assistant services and information services (such as weather, finance and news information), device accessories, mobile applications and software, computer peripheral, accessories and software (including notebooks, handsets, mobile devices and accessories, keyboards, security installations and mobile applications), reward, loyalty and privilege programs, lifestyle, networking events, travelling, banking, alcohol and tobacco, sports, music, gaming, transportation, household products, food and beverages, finance, insurance, wealth management services and products, pensions, investments, brokering, financial advisory, loan and credit and other financial services and products, betting, education, health and wellness, beauty products and services, fashion and accessories, electronics, social networking, technology, e-commerce, logistics, retail, home and décor, media and high-end consumer products and services.

You have a right to withdraw your consent to the use of your Data for direct marketing purpose (if given) at any time. You are also entitled to access, correct or enquire about your personal data being held by us. For any such request, please do so by writing to the HKT Group's Privacy Compliance Officer (GPO Box 9896 or privacy@pccw.com) and/or the PCCW Group's Privacy Compliance Officer (GPO Box 9872 or privacy@pccw.com).

Version: June 2021